Frequently Asked Questions

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Care & Maintenance

Wipe clean with a soft, damp cloth. For tougher marker residue, window cleaner works wonders!

  • Acids, such as lemons will alter the finish. Example: Lemon water will leave a table ring.
  • Just like any product surface, our porcelain enamel can be scratched by rough or sharp edges.
  • Our porcelain enamel surfaces are NOT heat sensitive, so enjoy your hot beverage without worry.
  • Copper & Raw Steel Base: Wipe clean with a soft cloth. Please note that the copper and raw steel bases are a living finish and will oxidize over time (darken).
  • Blued-Steel Base: Clean with a soft cloth and occasionally apply a coat of mineral oil to maintain luster.

Color & Limited Runs

Porcelain vitreous enamel is renowned for its durability and vibrant color fastness. Porcelain enamel reflects color with depth and richness due to its integral, natural mineral composition vs. chemical dyes used in paints and plastics.

We’re inspired by color and driven by originality.


Each HUE Collection table and creative board is crafted in just 3 to 4 colors, available in limited quantities and for a limited time. Once a color sells out, it's retired, making room for a fresh palette in the next release.

Don’t see the color you love? Sign up for email updates to be first in line for the next drop, or reach out to us directly to inquire about custom colors.

Due to our bespoke production process each board color may vary slightly. Each formulated color batch is unique. We recommend purchasing multiple boards of the same color at the same time.

Premium Features

We believe the most sustainable pieces are the ones you never need to replace. Each HUE Collection design is crafted to last. Timeless in style, durable in form, and made to be part of your space for years to come.

  • Our porcelain designs are a unique fusion of design, form, and function. By fusing minerals and glass to steel at high temperatures, we create a gorgeous, smooth, glossy surface that is built to last for decades.
  • No ghosting or watermarks; ultra-smooth writing experience.
  • Unique hardness and abrasion resistance ensure long-lasting durability, while the dense, non-porous surface acts as a barrier against odors and bacteria, providing a clean and hygienic experience.
  • Porcelain enamel is highly resistant to radiological and biological contamination, and our designs withstand common germicidal solutions, even allowing for steam sterilization without damage.
  • Additionally, porcelain enamels resist corrosive salt air, making them an ideal choice for coastal homes.

Magnetic surface for versatile functionality, perfect for securing notes, photos or creative inspiration directly to the surface. For best performance, we recommend Neodymium magnets.

Each HUE Collection piece is handcrafted by skilled artisans in the U.S. using architectural-grade porcelain enamel and handcrafted steel bases, with select tables featuring elegant, warm copper accents.

The surfaces are scratch resistant, ghost free, and timeless in both function and form.

Designed to endure daily use while retaining their bold beauty, every piece reflects our belief in sustainability through substance. No shortcuts. No replacements. Just lasting design made with intention.

Designed for use with any color dry-erase, neon, and wet-erase chalk markers, they resist ghosting and leave no lasting residue.

Mounting Instructions

Each board comes with museum rails pre-mounted on the back, along with a matching set of rails for wall installation.

You can hang the board either horizontally or vertically.

To install, simply secure the provided wall rail to your desired location using the included screws and wall anchors. Wall anchors are included in case there are no studs where you plan to hang the board.

We will also include precise mounting measurements and a diagram to guide placement and ensure a seamless installation.

Once the wall rail is in place, the board locks securely for a clean, finished look.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept PayPal, Apple Pay, Venmo, GPay, and Shop Pay.

Shipping & Delivery

Currently, we only ship to the United States.

Made-to-Order Craftsmanship

Our products are custom-made to order, ensuring the highest quality and attention to detail. We appreciate your patience as we create your unique piece.

Lead Times

Each HUE Collection table or Creative Board is made to order. Please allow 12–14 weeks for production and 1–3 weeks for delivery. Select colors are in stock for faster shipping.

Your table or Creative Board will be carefully packaged, and shipped with care. You'll receive delivery updates to ensure a smooth experience.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Unfortunately we do not ship internationally. We currently ship within the United States. We hope to one day ship our products all over the globe. Please sign up for HUE Collection news so we can keep you informed.

Product Information & Warranty

At HUE Collection, we stand by the quality and craftsmanship of our products. We are committed to ensuring your satisfaction with every purchase.


Warranty Coverage:
If your HUE Collection product arrives damaged or has a manufacturing defect, we will gladly replace the item or issue a full refund, based on your preference. All shipping fees associated with replacements will be covered by us.


Claim Window:
Please inspect your order upon delivery and notify us of any damage or defects within 14 days of receipt.

How to File a Claim:

  1. Contact us at support@huecollection.com or toll-free at 1-844-483-2528 (1-844-HUE-CLCT) within 14 days of delivery.
  2. Provide your order number, a brief description of the issue, and clear photos of the damage or defect.
  3. Once your claim is approved, we will coordinate the return (if necessary) and proceed with your choice of a replacement or refund.


Exclusions:

  • Damage reported after the 14-day window.
  • Damage caused by misuse, accidents, improper installation, or unauthorized modifications.
  • Normal wear and tear.


For questions or assistance, please contact our customer service team.

We’re here to ensure your experience with HUE Collection is nothing short of exceptional.

All of our designs are made in the U.S.A. by skilled artisans.

Returns & Refunds

  • Due to the custom-made nature of our products, returns are only accepted for items that arrive damaged or defective.
  • To initiate a return, contact us within 14 days of delivery at support@huecollection.com. Proof of damage or defect may be required.
  • Refunds will be processed within 10 business days after the returned item is received and inspected. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Shipping costs are non-refundable.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at support@huecollection.com.